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Frequently Asked Questions

How do I pick out the correct shade for my brows?

The first step to picking out your shade is by deciding if you need a neutral-, cool-, or warm-toned product. Then, a basic rule of thumb is to typically choose a color that is one shade lighter than your brow hairs so as to avoid making the brows look too dark; this will complement your brows and make them look more natural. For a bolder look, you can choose a shade that matches exactly or is even darker if you’re trying to match lighter brows to hair that’s dyed darker.

To get in touch with an A&H shade-match expert, Email us.

Are Arches & Halos’ products medically tested?

Yes. All of our products are dermatologist- and ophthalmologist-tested to ensure our customers’ safety and well-being; they’re suitable for all skin types and even the most sensitive eyes. Plus, every item is 100% hypoallergenic.

Is Arches & Halos a vegan & cruelty-free brand?

Yes! We do not test on animals and have worked hard to ensure all of our products are all formulated to be 100% vegan. We’re also proud to be approved by Leaping Bunny, the leading certification program for cruelty-free personal care products.

How do I join your Email list?

Signing up for our Email list is the best way to keep up-to-date on product launches and upcoming sales. Click here to join the A&H family.

How do I update my A&H account Email?

Scroll to the bottom of our most recent Email to you. Then, click the update profile link, which will send you to the page that will prompt you to change your account.

Where can I find Arches & Halos on social media?

Find us @archesandhalos on Instagram and Facebook.

Send us your favorite A&H brow looks using #TheHaloEffect for a chance to be reposted.

What is #TheHaloEffect?

At Arches & Halos, we’re all about transforming brows to become their best. We call this phenomenon the Halo Effect. So, once you’ve discovered your favorite routine — whether it’s the Angled Brow Shading Pencil with our Firm Hold Brow Gel or using our scissors and tweezers for your regular grooming — we want to see your results! Post a picture of your beautiful brows on social media with #TheHaloEffect so we can share your transformation story with our brow-loving community.

How do I get involved in Arches & Halos’ influencer program?

We are always eager to join forces with social media influencers whose content aligns with our mission. If you love Arches & Halos products and think you’d make a great brand ambassador, Email us your social links, a breakdown of your typical content, and why you believe you’d make a great A&H partner.

Do you offer free samples?

Unfortunately, we do not accept sample requests at this time.

How do I reach customer services? And what do I do if I receive a damaged shipment?

We always strive to ensure our products reach customers in pristine condition. If your package is unsatisfactory, please contact us via Email so that we can get to the bottom of the issue and correct it.

What payment methods does the website accept?

We currently only accept Paypal payments.

What do I do if my coupon isn’t working?

Please Email one of our helpful customer service representatives to assist you with this issue.

What Is Your Return & Refund Policy?

We prioritize quality and our customers. So, if you’re unsatisfied with your purchase, we are here to help.

If you wish to return a product purchased from Arches & Halos, you may do so within 30 days of its purchase. This date can be found on the receipt you received via Email. Please note, purchases are only eligible for return if the product is unused and in the condition you received it.

Upon receiving your return, it will be inspected, and you will be immediately notified on its status. Once your return is approved, you will receive a refund directly to your original payment method.

If you have additional questions or need further assistance, please Email us at One of our customer service representatives will gladly assist you.

I don’t’ have a Paypal account. Where else I purchase A&H products?

Arches & Halos is proud to be stocked in Target and Walgreens for in-person shoppers. Please note, that we do not accept online returns for in-store purchases.